Frequently Asked Questions
Everything you need to know about our comfort-driven footwear.
How do I determine my correct size in Taos Footwear?
We recommend consulting our detailed Size Guide located on each product page. Since many of our shoes feature anatomical footbeds, if you are between sizes, we generally suggest sizing up for the most comfortable fit.
What is your return and exchange policy?
We offer a 30-day return window for unworn shoes in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Are Taos shoes suitable for people with plantar fasciitis?
Many of our styles feature our signature Curves & Pods® premium removable footbeds, which provide exceptional arch support and cushioning specifically designed to alleviate foot pain and discomfort.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our reach to more international destinations in the near future.
How should I clean and maintain my Taos shoes?
For leather styles, use a damp cloth and a mild leather cleaner. For suede or nubuck, we recommend using a specialized brush. Avoid machine washing your footwear to preserve the integrity of the materials and support systems.